Step 1: Contact us using this form, indicate the reason dor the return and and check that the product complies with the return conditions. (section 4)
Step 2: Arrange a collection with the carrier.
Step 3: Prepare the packaging by placing it in a cardborad box/bag so that the carrier cannot attach the return label to the original packaging.
*It is essential to send a photo to our WhatsApp (676 312 922) / Mail ([email protected]) in order to have a record of how the packaging is sent and, in case of damage during transport, to be able to complain to the carrier.
Step 4: Once recived, the product is checked in the warehouse and a replacement is sent or the order is refunded.
Step 5: If you decided to get you money back, we will refunded you within 14 calendar days using the same payment method you used.
If you decided used cash on delivery, please provide is eith your account number so that we can refund you by bank transfer.
Once all this is finished... Full refund!